Tech Team Careers

Welcome to the Tech Team career center.

Below are our current team positions open.  Check them out and apply by filling out the necessary forms.  We look forward to receiving your information!

Level 3 Technician – Systems Admin/Network Admin

Job Title:  Level 3 Technician – Systems Admin/Network Admin

Reports To:  President

Department:  Service and Support

Location:  St. Joseph, MO

Compensation:  $60,000-$75,000 based on Education, Certifications, and Experience

Job Description:
The Level 3 Technician is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions. This position will serve as the top escalation point.

 

Basic Functions:
  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
  • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Engineer and implement system solutions for customers using technologies that meet their needs.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • System documentation and consulting services to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Ensure projects and incidents are completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
  • Enter all work as service or project tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Act as the top level support within the organization.

 

Knowledge, Skills, and/or Abilities Required:  

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:
  • At least 8 years of IT experience
Benefits:
·        Competitive salary based on experience, certifications, and education.

·        Health Insurance Benefits.

·        Cell Phone Reimbursement.

·        IRA Retirement Match up to 3%.

·        Life Insurance Benefit of $50,000.

·        Fun working environment and culture.

·        Opportunity for advancement.


The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

Level 1 Technician – Service Desk Technician

Job Title:  Level 1 Technician

Reports To:  Service Manager

Department:  Service and Support

Location:  Joplin, MO

Compensation:  $12/hr-$14/hr based on Education, Certifications, and Experience

Job Description:

The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. This position will be stationed at our Joplin location.

 

Basic Functions:
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. 
  • Support of disaster recovery solutions. 
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. 
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix. 
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. 
  • System documentation maintenance and review. 
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction. 
  • Fast turnaround of customer requests. 
  • Ability to work in a team and communicate effectively. 
  • Work with the Service Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. 
  • Escalate service requests that require engineer level support. 
  • Responsible for entering time and expenses as they occur. 
  • Enter all work as service tickets in our ticketing software.

Knowledge, Skills, and/or Abilities Required:  

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Advanced understanding of operating systems, business applications, printing systems, and network systems. 
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. 
  • Troubleshooting skills of technical issues. 
  • Technical awareness: ability to match resources to technical issues appropriately. 
  • Service awareness of all organization’s key services for which support is being provided. 
  • Understanding of support tools, techniques, and how technology is used to provide services. 
  • Typing skills to ensure quick and accurate entry of service request details. 
  • Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:
  • At least 2 years of IT experience
Benefits:

·        Competitive salary based on experience, certifications, and education.

·        Health Insurance Benefits.

·        Cell Phone Reimbursement.

·        IRA Retirement Match up to 3%.

·        Life Insurance Benefit of $50,000.

·        Fun working environment and culture.

·        Opportunity for advancement.


The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

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